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Jeremy Cowin's Complete Thai Massage Course Notes
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Jeremy Cowin
California
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April 23, 2021 - 7:32 pm
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MODULE 35

Client communication is so very important.  And it is an ongoing process and I continue to grow in this area - I have made many mistakes over the years with "assuming" since I have a good connection with a client that things are "OK" and then get feedback that I was "too rough" or "you didn't address my (body part) like last time",  or "you seemed distracted and didn't connect with me like last time," etc.  

I have a pretty thorough questionnaire and waiver that I review periodically as well to make sure things are clear.  And I also do my initial intake and allow about 90 minutes to discuss the questionnaire, and have as thorough of a Q&A as possible.  Because I do fascia/body alignment work, there is also a lot of getting on and off the table to assess movement/motion and this takes time to fine tune a single 60 min focussed session. 

And as much as I try, female clients seem to be reluctant to remove jewelry - especially stone and bead necklaces that have "energy" - so I'm constantly working around that.  I get - "Oh - I should have removed that" and I always say - "I did ask and we did discuss at the beginning but to not further distract, I'll work around it."

There is so much similarity with the fascial work I do and Thai Massage and have been so pleased with the compatibility, and I find that the initial sessions really do take time for new clients regardless if for Thai or Fascial, and clients really do like the education and explanation of intent/purpose of touch and hand placement, moves/techniques, etc.  For those that have had Thai or Fascial work done in the past or even those that get regular body work and are used to being touched, there is less instruction, however, there is always clarification of boundaries and preferences.  May go to phrase when working on the inner thigh region is "Am I in a safe zone" or "Please place your hand where your limit is." And I always let my clients know that ultimately they are in control. If they want something, they need to express it or if they change their mind and decide that something they thought they wanted initially just isn't feeling right or no longer comfortable, they need to express that too.  No matter how much a bodyworker / massage therapist learns about the body and may do energy work or Reiki, etc - nobody is a mind reader and the client needs to express themselves so that I can provide the best care and treatment possible.

And on a side note - I have had clients that I did not connect with and they did not connect with me and I have referred out.  It was awkward, weird and even uncomfortable no matter how I tried to listen, explain and adjust. There are some that you just can't please and have such negative attitudes, its best to just let them leave.  

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Shama Kern
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April 24, 2021 - 1:43 am
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Yes, I know, I have had such clients as well where it was not possible to connect, no matter how hard you try, and such sessions are not much fun. There is no point in continuing to work on such clients - for them and for us.

You are actually done with the certification portion of the course now. I will miss your in-depth comments here in the forum. Smile

By the way, when you signed up for the certification program, you checked that you wanted the International Certificate AND the CE Certificate.  For the CE certificate you would need to fill out the multiple-choice questions test which is required by the NCBTMB. For the International (display certificate) you are fine - I could send that to you. I am just waiting for your decision about the CE Certificate.

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Jeremy Cowin
California
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April 24, 2021 - 11:56 pm
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Yes. Originally I wanted both if possible (I have no recollection as to why!?) if it is redundant I’ll follow your lead, however I do need the education credits so i should take the exam one as i can use it for my physical therapy assistant license renewal as California massage council doesnt require continuing education for massage therapist 🤷🏼‍♂️

It has been a pleasure getting to know you virtually as well. I hope our paths cross someday. And I have recommended this course and your website to my massage classmates as well as a few other PTs/PTAs and fellow massage therapists so I hope they follow up!! 

Jeremy

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Shama Kern
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April 26, 2021 - 1:40 pm
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Thanks for the recommendations. It's not that the International Certificate is redundant. It serves a different purpose. It is meant to be a display certificate that you can hang on the wall to show clients that you have studied Thai Massage, whereas the CE certificate is not meant to look pretty, but to just verify the CEUs. But if you are not planning to hang a certificate on the wall, then you don't need the International Certificate.

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Jeremy Cowin
California
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April 26, 2021 - 5:29 pm
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Oh. I would love to have the certificate and hang along with my other certifications. Thank you. 

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